This Privacy Policy was last updated on September 1, 2026.

1. Information We Collect

Wrenford Digital Bank LLP collects personal and non-personal information that helps us provide secure, efficient, and compliant banking and digital financial services. This may include information you provide directly, details about your account activity, device and browser information, and data collected through third-party services and security tools used to protect our platform.

2. Personal Information You Provide

We may collect information you provide when creating an account, using our services, contacting support, or interacting with us online. This may include your name, email address, phone number, residential or business address, identification documents, financial details, transaction history, and any information you voluntarily share in communications or forms.

3. Information We Collect Automatically

When you access our services, we may automatically collect data such as your IP address, device type, browser version, operating system, geolocation (where permitted), session activity, usage patterns, login timestamps, and interaction data across our website, mobile application, and digital banking tools. We use cookies, analytics software, fraud prevention systems, and security monitoring services to support platform performance, user experience, and risk management.

4. How We Use Your Information

We use your information to deliver, improve, and secure our products and services. This includes:

1. Processing account creation, onboarding, identity verification, and KYC checks;
2. Managing account access, payments, transfers, cards, and other digital banking features;
3. Providing customer support, service updates, alerts, and secure communications;
4. Detecting fraud, managing risk, protecting user accounts, and maintaining platform integrity;
5. Improving our services, personalizing user experience, and developing new features;
6. Meeting legal, regulatory, financial compliance, and audit obligations.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share data only with trusted third parties when necessary to operate our services, provide secure infrastructure, process payments, carry out compliance checks, or respond to legal obligations. This may include payment processors, identity verification providers, cloud hosting partners, customer support tools, analytics providers, and regulatory authorities where required by law.

6. Cookies, Tracking, and Digital Analytics

We may use cookies, web beacons, pixels, and similar technologies to understand user activity, maintain session continuity, enhance design and usability, analyze service performance, and prevent misuse. You may control cookies through your browser settings, but disabling some cookies may affect the functionality of our services.

7. Your Rights and Choices

You have rights regarding your personal data, subject to applicable law and regulation. You may be able to review, correct, update, restrict, or delete certain information, object to processing, or withdraw consent where consent is the legal basis for collection. To update your personal information, access account settings, or manage communication preferences, please use your account dashboard or contact our support team.

• You may choose not to provide some information, though this may limit your access to certain features or services.
• You can opt out of non-essential marketing communications using the unsubscribe link in our emails or by adjusting your account preferences.
• You may manage browser cookies, device settings, and ad preferences to limit tracking or location-based services.
• Where required by law, we will respond to requests relating to access, correction, deletion, portability, or objection to processing in a timely manner.

8. Data Security and Retention

We apply reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or loss. However, no system is completely immune from risk, and we encourage users to protect their account credentials and personal devices. We retain information only for as long as necessary to fulfill legal, operational, and regulatory requirements, or to resolve disputes and enforce our agreements.

9. International Transfers

Information may be processed in jurisdictions outside your country of residence, including regions where data protection laws may differ. When we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place to protect the information consistent with this Privacy Policy and applicable legal requirements.

10. Children and Vulnerable Persons

Our services are not intended for individuals under the age of 18 without valid parental or guardian consent or where local law requires a different age threshold. We do not knowingly collect personal information from minors in a manner inconsistent with applicable law. If we become aware that we have received information from a child in violation of applicable requirements, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, products, operating practices, or user expectations. Any material changes will be communicated through the website, app notifications, or direct communication where appropriate. Your continued use of our services after an update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact Wrenford Digital Bank LLP through the official channels available on our website or customer support pages.